Knowing our customers
Customer service is not a department. It’s our job.
We make every effort to know our customers, because getting to know each other is the key to smooth coordination, in both the pre-shipment and post-shipment phases.
For this reason we created a guide in a simple “fill in the blanks” format. The information you share is the key to seamless coordination between us and you.
It takes both of us a long way toward understanding each other’s needs, from the first enquiry through to delivery and beyond. Download the guide below, or get in touch and we’ll walk you through it.
Client guide
Get the information guide.
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Client Information & Service Guide
Our pre- and post-shipment client information guide (PDF).
Documents are released on request. If a file shows as “not available yet”, contact us and we’ll send it across.